Returns & Exchanges
At Colapz, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and transparent resolution.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all components and tags are included to qualify for a full refund.
Ship the Parcel
Generate and print your prepaid shipping label from the portal, then drop off your package at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing